Questions and Answers/Questions et réponses

1.  Questions and Answers

 

We are here to help you. Please take a look at the following Q&A before sending us an e-mail with your question to see if your answer is here.


What is the money back guarantee and is this site safe? read returns policy. At Access-World-Products we guarantee the arrival of your items, or you get a full refund! Therefore, you can feel safe with us.

How long does it take for shipping? Access-World-Products locates and finds the best quality items from all over the world. Since we source items from all over the world, orders typically take 10 to 14 business days to arrive in rare cases it could take a bit longer due to mail delays or customs delays. However, a lot of our clients do experience receiving their orders within 1 week! All orders will be processed within 3 to 5 business days. We strive for the best customer experience possible and customer service is a massive part of that. We will try our best to get your order out to you as soon as we can. As soon as we get the order out, you will be emailed a tracking number to keep track of your order.

Is this a fake site or a scam, why are your items so inexpensive? Our items are bought in bulk directly from major factories all over the world and we pass those savings along to you, that's why we have such low prices. We are not running a scam and our site is 100% real! Our Site is also secure which shows the users we are fraud-free. You can even purchase with PayPal for more protection. Our reputation is VERY important to us, so we are not in business to commit fraud. You can always email our customer service team if you have more questions at info@accessworldproductssales.com


I ordered S, M, L or XL or I ordered a size 10 shoe but my item says it's a size larger, why?
Items are sent out based on US sizes. There are cases where items may have a tag that shows a larger size but rest assured you will receive the size you ordered!

How do I know my payment is secure?
Access-World-Products retains the services of PayPal (www.paypal.com) this is the world's biggest secure payment provider, it means that your orders are very secure! No need to worry. 

How do I track the orders? We will provide a link when your order is shipped so you can to track it. Also, you can track it here as well; https://www.17track.net/en/ or http://global.cainiao.com/. Please be aware, it can take 3 to 5 business days to for the tracking number to be available.

I ordered the wrong size, color or item, can I change the size? Yes! We offer sizing charts and sizes on all items. So please be sure to review those carefully. However, if you still ordered the wrong size, item or color let us know before we ship the item out so we can change it. Once the item has been shipped we cannot do anything, so please be careful in regards to sizing.

If my item is damaged or lost can I get a refund? Yes, we offer replacement or refund of your money if an item is damaged or lost. The item must meet the requirements; read return policy but make sure you contact us right away, and we will help you!

Where do you ship? We ship globally and with no minimum purchase amount required!

Where can I see some reviews? Our reputation is important to us. You can go to our Facebook page and see countless clients post up pictures with their items and how happy they are with their items! Go here to check it out: https://www.facebook.com/Accessworldproducts/ 

 

2.   Sizing And Shipping

SIZING:

Access-World-Products works very hard to locate the best quality of clothes, electronics, cell phone accessories, and cell phones. However, since most of our Items are come from all over the world the sizing can be different than the UK or the US, so please be sure to follow the sizing charts we provide on each item! We also recommend adding 2-3 cm of deviation which is what most retailers in the U.S. and globally typically recommend as well.

Here are a few charts for you to review:


MEN:

 

WOMEN:





SHOES:




SHIPPING:

Access-World-Products is proud to offer reduced shipping on ALL orders globally and there is no minimum order! we will make sure to process your order right away. After your order has been shipped you will get another confirmation e-mail along with your tracking number. Our customers receive their items anywhere between 10 to 14 business days. Most of our clients receive their items within 1 week or less! However, in very rare cases your item can take longer than 14 days if it is held up in customs or if there is a mail delay, so be aware of this situation prior to ordering. You will receive your items. Our reputation is very important, so we will make sure that you always receive your items! Also, you should not forget that we have a delivery guarantee on all orders.
Also, please do not be concerned if you receive 1 item out of 2 or 3 you ordered. That is totally normal! We send out items as soon as we receive them so in most cases items are shipped separately, but please rest assured you will receive all of your items!!!
You can go to this site to track your order: https://www.17track.net/en/ or

http://global.cainiao.com/


If you have questions e-mail us: info@accessworldproductssales.com

 

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